CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Please send us an email at JRWCreations@aol.com.

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Frequently asked questions

What are your delivery options?


We offer free shipping for orders greater than $100. Alternatively, we also have contact-less pickup available




Do you offer custom orders?


Yes! Please email jrwcreations@aol.com to get started. Please note that cancellations on custom orders must be made within 48 hours of placement.




What is your return policy?


Returns & exchanges are accepted with prior approval. Please contact jrwcreations@aol.com to initiate this process.

We typically offer returns within 14 days of delivery. Products must be shipped back within 20 days of delivery and be in new/unused condition with original tags attached to be eligible for returns. If the product is not in new/ unused condition, the buyer is responsible for any loss of value. The buyer must pay shipping return costs.

There are no returns on custom, personalized, or sale items.